Privacy Policy

At Synthesis Hub (“we,” “our,” or “us”), we are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit synthesishub.shop and make a purchase.

For questions, contact us at: info@synthesishub.shop

1. Information We Collect

Personal Information You Provide:

  • Name, email address, phone number
  • Billing and shipping address
  • Payment information (processed securely via Stripe — we do not store card details)
  • Account credentials if you create an account
  • Communications you send us

Information Collected Automatically:

  • IP address and browser type
  • Pages visited and time spent on our site
  • Cookies and similar tracking technologies

2. How We Use Your Information

  • Process and fulfil your orders
  • Send order confirmations, shipping updates, and receipts
  • Respond to customer service inquiries
  • Improve and personalise your shopping experience
  • Send promotional emails (only with your consent — unsubscribe any time)
  • Comply with legal obligations and prevent fraud

3. Payment Processing — Stripe

All payment transactions are processed securely by Stripe, Inc., a PCI-DSS Level 1 certified payment processor. We do not store, access, or retain your full credit card number or CVV. By purchasing, you also agree to Stripe’s Privacy Policy at stripe.com/privacy.

4. Sharing Your Information

We do not sell, trade, or rent your personal information. We may share it with service providers (Stripe, shipping carriers, email tools) solely to operate our business, or when required by law.

5. Cookies

We use cookies to enhance your browsing experience and analyse traffic. You may disable cookies in your browser settings, though some features may not function correctly.

6. Data Retention

We retain your personal information as long as necessary to fulfil orders, comply with legal obligations, and resolve disputes. Order records are typically retained for 7 years for accounting purposes.

7. Your Rights

You may have the right to access, correct, or delete your personal data, and to withdraw consent for marketing at any time. To exercise these rights, email: info@synthesishub.shop

8. Contact Us

Email: info@synthesishub.shop
Website: synthesishub.shop